Isn't all good marketing direct marketing? - technology you MUST own

Monday, February 13, 2006

So the Mail on Sunday (not my choice of reading you must understand!) quotes that 90% of all consumers who use call centres are frustrated at the response they get (or sometimes don't get any response!).

Comforting then for all Dell customers, to read this quote (the number one offender):

"Our teams in India have integrated well with Dell's global operation."

in response to criticism of Dell's announcement that they wil be increasing the amount of call centres and manufacturing in India!

Nothing like listening to the customer...but then again, if the customer can't get through to them, how can they hear the complaints!

see no evil, hear no may catch one!

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